Last Updated: July 2026
At Istota Formy, every handcrafted sculpture is carefully prepared, inspected, and packaged to ensure it arrives safely and in excellent condition.
Because each piece is individually handmade, we pay special attention to quality control and secure packaging before every shipment.

1. Shipping Destinations
We currently deliver to:
•    all Member States of the European Union;
•    Ukraine.
At this time, we do not offer shipping outside these destinations.

2. Order Processing Time
Orders are prepared for shipment within 1–3 business days after successful payment confirmation.
Orders are processed from Monday to Friday, excluding public holidays.
Please note that processing time does not include delivery time.

3. Estimated Delivery Time
Once your order has been dispatched, the estimated delivery time is:
•    Poland: 1–3 business days;
•    European Union countries and Ukraine: 1–3 business days.
Delivery times are estimates only and may occasionally vary due to circumstances beyond our control, including carrier delays, customs procedures (where applicable), severe weather, public holidays, or other unforeseen events.

4. Shipping Costs
Standard shipping rates are:
•    Poland: 99 PLN;
•    European Union countries and Ukraine: 109 PLN.
The exact shipping cost will always be displayed during checkout before payment is completed.

5. Free Shipping
We offer free standard shipping on orders with a total value of 5,000 PLN or more.
The discount is applied automatically during checkout.

6. Order Tracking
Once your order has been shipped, you will receive a confirmation email.
Where available, a tracking number will be included so you can monitor your shipment throughout the delivery process.

7. Delivery Address
Orders are shipped to the delivery address provided during checkout.
Customers are responsible for ensuring that all shipping information is accurate and complete.
Istota Formy cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete address information.

8. Damaged Shipments
If your package arrives visibly damaged, we recommend that you:
•    inspect the parcel upon delivery;
•    take photographs of both the packaging and the product;
•    contact our Customer Support team as soon as possible.
If a claim is approved, you may choose between:
•    a replacement product; or
•    a full refund.
For approved claims, Istota Formy will cover all reasonable costs related to the replacement or refund process.

9. Delivery Delays
Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
•    transportation disruptions;
•    courier service delays;
•    adverse weather conditions;
•    public holidays;
•    force majeure events.
Such delays do not automatically entitle customers to compensation unless required by applicable law.

10. VAT
All prices displayed on our website include applicable VAT.
Customers will not be charged additional VAT beyond the amount shown during checkout.

11. Undeliverable Shipments
If a shipment cannot be delivered because of:
•    an incorrect delivery address;
•    failure to collect the parcel;
•    refusal to accept delivery without valid reason;
•    repeated unsuccessful delivery attempts,
Istota Formy reserves the right to charge additional shipping costs if the customer requests that the order be shipped again.

12. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Istota Formy Sp. z o.o.
Email
istotaformy@outlook.com
Telephone
+48 794 224 425
Our Customer Support team will be happy to assist you.